At Equicare, we respect your privacy and are committed to keeping your
personal information safe.
What We Collect
We may collect:
- Your name, contact details, and emergency contacts
- Health and NDIS information needed for your support
- Billing and payment details
Why We Collect It
We use your information to:
- Provide and tailor supports to your needs
- Communicate with you and your family
- Meet our legal and NDIS obligations
How We Protect It
Your information is kept secure through:
- Locked storage and password-protected systems
- Limited staff access and privacy training
When We Share It
We only share your information if:
- You give us consent
- It’s required by law or the NDIS Commission
- It’s needed to protect your health or safety
Your Rights
You can:
- Ask to see the information we hold about you
- Ask us to correct your details if they’re wrong
Questions or Concerns?
If you have any questions or want to make a complaint about your
privacy:
Equicare
Email:
info@equicaresupportservices.com.au
Phone: 0466619437
Address:
9 Porter Street, East Tamworth, NSW
If you’re not satisfied with our response, you can contact the Office
of the Australian Information Commissioner (OAIC) or the NDIS Quality
and Safeguards Commission.
Equicare – Real Support, Real People
Equicare is committed to protecting the privacy and confidentiality of
the personal information we collect from our participants, their
families, employees, and stakeholders. We respect your rights under
the Privacy Act 1988 (Cth) and the Australian Privacy Principles
(APPs), and we handle your information responsibly, lawfully, and
transparently.
What Information We Collect
We may collect personal and sensitive information that is reasonably
necessary for us to provide disability support services, including:
-
Personal details (name, date of birth, address, contact details).
-
Health and medical information relevant to your care and support
needs.
-
NDIS details (participant number, funding information, service
agreements).
- Emergency contacts and next of kin information.
- Financial information (for billing and payment purposes).
- Employment details (for staff and contractors).
How We Collect Your Information
We collect information in various ways, including:
-
Directly from you (in person, over the phone, online, or in
writing).
-
From authorised representatives (family members, guardians, or
support coordinators).
-
From other service providers, health professionals, or government
agencies, with your consent or as required by law.
Why We Collect Your Information
We collect, use, and store your information to:
- Provide safe, high-quality disability support services.
- Tailor supports to your individual needs and goals.
- Communicate with you, your family, or representatives.
- Manage service agreements, billing, and payments.
-
Meet our obligations under the NDIS Quality and Safeguards
Commission, the Privacy Act, and other legal or regulatory
requirements.
How We Protect Your Information
We take all reasonable steps to protect personal information from
misuse, loss, unauthorised access, modification, or disclosure. This
includes:
- Secure physical storage for paper records.
- Password-protected systems and restricted staff access.
- Staff training on privacy and confidentiality obligations.
Disclosure of Information
We will not disclose your information without your consent, except
where:
- It is required or authorised by law.
-
It is necessary to prevent a serious threat to health or safety.
-
It is required for funding, reporting, or regulatory compliance
with the NDIS Commission or other agencies.
Accessing and Correcting Your Information
You have the right to:
-
Request access to the personal information we hold about you.
-
Request corrections to ensure your information is accurate and up
to date.
- Requests can be made by contacting us
How Long We Keep Your Information
We retain records for as long as required under law and NDIS
guidelines. When no longer needed, records are securely destroyed or
de-identified.
Concerns and Complaints
If you have a privacy concern or believe your information has been
mishandled, please contact us first so we can address the issue. If
you are not satisfied with our response, you can lodge a complaint
with the Office of the Australian Information Commissioner (OAIC) at
www.oaic.gov.au or the NDIS Quality and Safeguards Commission.
Contact Us
For questions, access requests, or complaints about your privacy,
please contact us