Accomodation & Tenancy

ACCOMMODATION TENANCY

RESPONSIBILITIES & DUTIES

  • Ability to respond and engage with people with disability in a housing/accommodation setting,
  • Assist tenants to achieve their independent living goals,
  • Engage, inform and collaborate with key project stakeholders on assigned housing portfolio to achieve sustainable tenancies,
  • Liaise with project stakeholders and tenants to resolve tenancy issues,
  • Attend regular project meetings with project stakeholders,
  • Address issues with project stakeholders and maintain appropriate and accurate records,
  • Review performance of project stakeholders and provide regular reports to line manager as required,
  • Provide appropriate and correct tenancy related information to project stakeholders and others as necessary,
  • Maintain current waiting list of prospective tenants and fill vacancies.
  • Maintain knowledge and working relationships with other community services,
  • Maintain up-to-date knowledge of relevant NDIS and Specialist Disability Accommodation legislation and other associated legislation,
  • Observe all OHS policies and procedures and perform all duties in a manner which will ensure the health and safety of themselves and others.
  • Responsibilities and duties may vary from time to time. You may also be required to perform other duties as required by Housing in addition to the duties set out in the position description.

ESSENTIAL SKILLS & EXPERIENCE

  • Demonstrated awareness of the key issues faced by people with disabilities relating to housing with research, case management or support coordination experience desirable,
  • Understanding of National Disability Insurance Scheme, with particular reference to
  • Specialist Disability Accommodation (SDA) preferred,
  • Skilled in managing customer expectations and applying discretion in dealing with sensitive issues and environments,
  • Experience in delivering quality client service,
  • Ability to work well in a team and autonomously,
  • Good organisation skills and an ability to work to strict deadlines and work well under pressure,
  • Strong reporting skills and competency with Microsoft programs, particularly Word and Excel,
  • Well-developed problem solving and influencing skills including ability to recommend strategies for resolution,
  • Current driver’s license or access to transport.

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