Customer support officer

Location: Lagos, Nigeria (Hybrid) | Type: Full-time | Deadline: June 5, 2025

About the Role

We are seeking a courteous and efficient Customer Support Officer to join our team. You’ll be the first point of contact for our clients, handling inquiries, resolving issues, and ensuring each customer has a positive experience with our brand.

Key Responsibilities

Respond promptly to customer inquiries via phone, email, or chat
Resolve product/service complaints with professionalism and patience
Provide accurate, valid, and complete information to customers
Document all customer interactions and maintain service logs
Work closely with internal teams to escalate and solve issues

Skills and Requirements

Minimum of 1 year experience in customer service or a related field
Excellent verbal and written communication skills
Empathetic, calm, and solution-oriented under pressure
Proficient in Microsoft Office and customer support tools (e.g., Zendesk, Freshdesk)
Strong organizational and multitasking abilities

Benefits

Competitive salary
Hybrid work flexibility
Friendly, inclusive work environment
Opportunities for professional growth and learning

How to Apply

Interested candidates should send a CV and short cover letter to:
careers@yourcompany.com